Because protecting your privacy is very important to Durable Hosting, we operate our website under the following guidelines to safeguard your personally identifiable information:

Durable Hosting’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Durable Hosting Network’s policies and procedures are subject to change.

• What Personal Information does Durable Hosting collect?
• Data Security
• How is customer information used?
• Modification of customer information
• Will Durable Hosting ever send me direct mailings?
• How do I protect my Personal Information in public forums?
• What about privacy on sites that Durable Hosting links to?
• Disclosure of customer information and communications

What Personal Information does Durable Hosting collect?

In the course of serving its customers, Durable Hosting acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Durable Hosting by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Durable Hosting in the normal course of providing service. Durable Hosting also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. In addition, Durable Hosting may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

U.S. tax law may require that we collect social security numbers or federal tax identification numbers from active resellers who earn commissions. You have the option of refusing to provide this information, but doing so may affect the amount, if any, that Durable Hosting must withhold from your compensation for tax purposes.

Data Security

Durable Hosting will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Durable Hosting, its partners, its employees and other customers of Durable Hosting’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Durable Hosting has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

Durable Hosting may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Durable Hosting may also use customer information to provide its customers with system information or information about new or upgraded products.

Modification of customer information.

Customers may modify their personal information by sending an e-mail to support@durablehosting.com.

Domain name customers, who have registered a domain name with Durable Hosting and wish to change the Technical Contact from Durable Hosting to another company, may send a request to support@durablehosting.com. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Will Durable Hosting ever send me direct mailings?

From time to time, Durable Hosting may send its customers information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to "opt out" of such mailings. You can opt out by sending an e-mail to support@durablehosting.com.

In addition, if you are a Durable Hosting reseller, Durable Hosting and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to
support@durablehosting.com.

How do I protect my Personal Information in public forums?

Durable Hosting may offer interactive forums, such as message boards and chat. Durable Hosting users should be aware that when they voluntarily disclose Personal Information to other users or to third parties on the Durable Hosting system, through e-mail, or outside of the Durable Hosting system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Durable Hosting strives to protect your Personal Information, Durable Hosting cannot guarantee the security of any information that you transmit to Durable Hosting, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

What about privacy on sites that Durable Hosting links to?

Durable Hosting may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Durable Hosting, and Durable Hosting disclaims any responsibility or liability for their policies or actions.

Disclosure of customer information and communications

Durable Hosting will not otherwise disclose its customers' personal and account information unless Durable Hosting has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Durable Hosting, Durable Hosting’s customers, or others, or where Durable Hosting has a good faith belief that the law requires such disclosure.

Durable Hosting also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Durable Hosting stores or transmits for its customers. The circumstances under which Durable Hosting will disclose such electronic customer communications are when:

1. it is necessary in order to provide service to the customer;
2. it is necessary to protect the legitimate interests of Durable Hosting and its customers;
3. it is required to cooperate with interception orders, warrants, or other legal process that Durable Hosting determines in its sole discretion to be valid and enforceable; and
4. it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Durable Hosting and appear to pertain to the commission of a crime.

Durable Hosting disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Durable Hosting will, however, review, delete or block access to communications that may harm Durable Hosting, its customers or third parties. The grounds on which Durable Hosting may take such action include, but are not limited to, actual or potential violations of Durable Hosting’s Acceptable Use Policy.